📍 Studio in León, Mexico: Perpetuo Socorro #209
🛡️ 100% Non-Invasive Process • Review before paying
ES / EN
Legal & Transparency

Terms and Conditions of Service

Learn about the policies, guarantees, and ethical commitments that govern our restoration, colorization, and framing services at Restauramos Fotos.

Last Updated: August 18, 2026

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100% Non-Invasive Your original physical print is never altered or exposed to chemical treatments
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Review Before Paying We send a high-resolution watermarked proof for your approval before final payment
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Anatomical Fidelity Zero plastic AI distortions: we preserve the true facial identity of your ancestors
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Augmented Reality Frames Your framed prints come alive with video and sound when scanned with any smartphone camera

1. Service Provider Information

This website (restauramosfotos.com) and our handcrafted digital photo restoration services are operated by Daniel Martínez under the trade name Restauramos Fotos, with physical local studio located at:

📍 Physical Studio: Calle Perpetuo Socorro #209, Col. Lomas de Vista Hermosa Sur, León, Guanajuato, Mexico. ZIP 37330.
📱 Official WhatsApp: +52 477 752 9543
✉️ Email: restauramosfotos@gmail.com

2. Nature of Service: 100% Non-Invasive Digital Process

At Restauramos Fotos we are committed to cultural and family heritage conservation. All of our restoration and colorization processes are performed strictly digitally on high-resolution digitized files.

Physical Integrity Guarantee: We never apply chemicals, solvents, adhesives, or mechanical alterations directly to your original physical photograph. Your original physical heirloom print remains completely safe and untouched.

3. Free Diagnosis and Ordering Process

  • Free Evaluation: Initial damage analysis and quote provided via WhatsApp or in person at our studio is 100% free with no obligation.
  • Sample Approval Policy: For digital restoration projects, clients receive a preliminary digital sample with a protective watermark to review and approve before paying.
  • Adjustment Rounds: We include reasonable adjustments to fine-tune tones, contrast, clothing hues, or eye details based on family memories.

4. Pricing, Payments & Invoicing

  • Currency: All prices on our website are quoted in Mexican Pesos (MXN).
  • Payment Methods: We accept electronic bank transfers (SPEI), convenience store cash deposits (OXXO), debit/credit cards, and direct cash at our studio in León, Mexico.
  • Tax Invoicing: Official Mexican tax invoices (CFDI) are available upon request with your updated tax certificate (Constancia de Situación Fiscal).

5. Turnaround Times & Urgent Memorial Services

  • Standard Turnaround: Typical digital restoration turnaround is 2 to 4 business days upon order confirmation.
  • Urgent Memorial Services: Priority funeral tribute requests are processed in an express turnaround of 12 to 24 hours.
  • Physical Framing & Augmented Reality Prints: Courier shipping across Mexico (DHL, Estafeta, FedEx) typically takes 2 to 5 additional business days.

6. Confidentiality & Image Copyright

Your family memories are sacred: We strictly protect the privacy and intimacy of your family.

  • The client warrants that they hold legitimate rights or possession over images submitted for restoration.
  • Zero Unauthorized Publishing: Restauramos Fotos will never commercialize, share with third parties, or publish any client photograph on social media or on this website for portfolio purposes without prior explicit written consent.

7. Photos Stuck to Glass & Studio Custody

If a client brings or ships a vintage photo stuck to frame glass due to humidity, they agree not to attempt to peel it off at home. At our León studio, optical digitization is performed through the glass to prevent irreversible emulsion loss.

8. Cancellation & Refund Policy

Due to the individualized, handcrafted nature of custom digital photo restoration, clients have the guarantee of reviewing a digital sample before final payment. Once the work is approved and full-resolution unwatermarked files are delivered, the service is deemed completed and final.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by the applicable laws of the United Mexican States. Any dispute shall be submitted to the competent courts of the city of León, Guanajuato, Mexico.

10. Inquiries & Contact

For any questions regarding these Terms and Conditions, please contact Daniel Martínez via WhatsApp at +52 477 752 9543 or visit our studio at Perpetuo Socorro #209, León, Guanajuato, Mexico.